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EHR Agile transformation

Capabilities Utilized Continuous Process Improvement Strategy & Delivery

Our client wanted to define a new Agile implementation methodology (AIM) able to: deliver the same scope as today, for less cost and duration, making a more competitive offering to market; allow for reusable code, content, and test cases that align to Prime; design a standardized, measurable implementation methodology that can be used for all implementation types and products.

Client challenge

Having six distribution centers and five order-to-cash systems supporting one single sector led to many customer pain points, including customers needing to:​

  • Set up multiple contracts to receive all the products that they needed,
  • Place separate orders for products, and​
  • Receive multiple invoices and handle multiple shipments​

The targeted end state was to consolidate all DCs and OTC systems, so that customers would need to place only one order, receive only one invoice, and handle only one shipment.

Our solution

Turnberry facilitated a workshop with the client’s business and IT leaders to review the major customer pain points, root causes, possible solutions, and key metrics. We also created an iGrafx simulation of both the current and future state end-to-end order-to-invoice process to confirm the benefits of this program by each program release. Furthermore, our consultants also updated the consolidated process flows with the output from the workshop and simulation in order to highlight how key metrics are changing after each project release.


Through the engagement, we identified $3.9 million in savings as a result of shipment consolidation and identified $2.3 million in savings as a result of manual order consolidation.

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